At Cacatin Pharmaceutical Limited, we are committed to delivering safe, authentic, and high-quality pharmaceutical, personal care, and household products. This Return & Refund Policy outlines the conditions under which products may be returned, replaced, or refunded.
1. Eligibility for Returns
To ensure product safety and compliance with regulatory standards, returns are accepted only under the following conditions:
-
The product delivered is damaged, defective, or expired upon arrival.
-
The product received is incorrect (wrong item, size, or variant).
-
The product has a manufacturer-related quality issue detected upon opening.
Note:
For hygiene and safety reasons, opened or used pharmaceutical, skincare, and personal care items cannot be returned, except in cases of manufacturing defects.
2. Return Request Window
Eligible return requests must be submitted within 48 hours of delivery, accompanied by:
-
Clear photos/videos of the product and packaging.
-
Proof of purchase (order number, receipt, or payment confirmation).
Late requests beyond 48 hours will not be processed for health-safety reasons.
3. Exchange & Replacement Policy
Where a return is approved, Cacatin Pharmaceutical Limited will:
-
Provide a replacement of the same product, or
-
Offer an exchange for a similar item of equal value (upon customer request and availability).
Replacements are processed within 3–5 business days after the returned item is received and inspected.
4. Refund Policy
Refunds are issued only when:
-
The requested item is out of stock and cannot be replaced.
-
The product has a confirmed manufacturing defect.
-
An incorrect item was delivered and the correct replacement is unavailable.
Refunds are typically processed within 5–10 business days to the original payment method.
5. Non-Returnable & Non-Refundable Items
To protect consumer safety, the following items cannot be returned or refunded unless defective:
-
Opened pharmaceuticals
-
Used skincare or personal care products
-
Items purchased during clearance or promotional sales
-
Products damaged due to customer mishandling
6. Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellations can only be processed as a return request following the guidelines above.
7. How to Initiate a Return/Refund
To request a return, replacement, or refund, contact our support team via:
-
WhatsApp: 07030629846
-
Calling Lines: 08087956201, 08106619820
-
Website: cacatin.com
Please provide your order number, reason for return, and supporting evidence (photos or videos).
8. Delivery Issues
If an order is not received due to courier error or incomplete address details, customers are required to report within 24–48 hours. We will work with the logistics partner to resolve the issue promptly.
9. Policy Updates
Cacatin Pharmaceutical Limited reserves the right to update or modify this Return & Refund Policy to reflect changes in regulatory or business requirements. Any updates will be posted on cacatin.com with the revision date.